Cancellation & Refund

Effective Date: 1 August 2024

At Acctovista Consulting LLP ( "we," "our," or "us" ), we provide high-quality outsourcing services globally, specializing in finance, tax, accounting, auditing, and IT-enabled services ( ITES ). This Cancellation and Refund Policy is aligned with the nature of our products and services and outlines the terms and conditions regarding cancellations and refunds for clients both within India and internationally. By engaging with our services, you agree to the terms set forth in this policy.

1. Cancellation Policy

1.1 Cancellation by Clients

Clients may request to cancel services within a specified period as outlined below:

• Before Service Commencement: If you wish to cancel your service request before the services have commenced, you may do so without incurring any cancellation fees.
• After Service Commencement: If you wish to cancel after the services have commenced, you must provide written notice to us at least +1 ( 646 ) 757-1155 days in advance. A cancellation fee of 5% of the total service fee may apply. This policy applies to both domestic and international clients.

1.2 Cancellation by Acctovista Consulting LLP

We reserve the right to cancel services for any reason, including but not limited to:

• Non-payment of fees
• Violation of our Terms and Conditions
• Any other circumstances that prevent us from providing services

In the event of cancellation by us, you will receive a full refund of any fees paid for services not yet rendered, regardless of your geographic location.

2. Refund Policy

This refund policy is aligned with the nature of the services we offer and applies to all products and services listed on our website. Refunds may be issued under the following circumstances:

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Rendered: If a service has not been provided after payment has been made, you are eligible for a full refund.
• Dissatisfaction with Services: If you are not satisfied with the quality of our services, you may submit a request for a refund within +1 ( 646 ) 757-1155 days of service delivery. Your request must include a detailed explanation of the reasons for your dissatisfaction. We will review your request and determine if a refund is warranted based on our assessment of the situation.

2.2 Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Service fees for completed work
• Fees for services already in progress at the time of cancellation
• Any fees paid for third-party services or materials that cannot be recovered

3. Refund Process

To initiate a refund request, please follow these steps:

• Contact us via email at [ info@acctovista.com ] or by phone at [ +1 ( 646 ) 757-1155 ].
• Provide your details, including your name, contact information, and the service for which you are requesting a refund.
• Include a description of the reason for the refund request.

We will process your request within +1 ( 646 ) 757-1155 business days. Once approved, refunds typically take 5-7 working days to be credited to the customer's bank account.

4. Changes to this Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. We will notify you of any changes by updating the effective date at the top of this policy. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

If you have any questions or concerns about this policy, please contact us:

Acctovista Consulting LLP

Email: info@acctovista.com

Phone: +1 ( 646 ) 757-1155

Address: 418, Broadway #4160 , Albany, New York-12207.